RepliFast vs ReviewTrackers
RepliFast
replifast.comReviewTrackers
reviewtrackers.comSide by side
| Figure | RepliFast | ReviewTrackers |
|---|---|---|
| Price from | $12/mo | $89/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Restaurant Review Management Software | 7.9 (#13) | 8.4 (#6) |
| Headquarters | Miami, Florida, United States | ReviewTrackers is headquartered in Chicago, Illinois. |
| Support | The About page says founder Kevin Hofmann handles support and gives customers his email rather than an outsourced ticket queue. | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. |
| What it does | RepliFast drafts replies to Google reviews in a business’s voice and can post them to Google. | ReviewTrackers is reputation and customer-review software that aggregates reviews, supports responses and review requests, and analyzes customer feedback. |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
In their own words
RepliFast
RepliFast drafts responses to Google reviews in a business’s voice and can publish them to Google. A business connects its Google Business Profile by authorizing access through a Google account. Users can review and approve each suggestion or set autopilot rules by star rating. RepliFast can propose a voice based on the business website, with controls for tone, style, and custom instructions. It writes replies in the reviewer’s language and advertises support for more than 50 languages. Businesses can import existing reviews and draft responses in batches. The free plan includes five AI-generated replies per month for one business location, brand voice presets, and manual review sync. Starter is $12 a year as listed, with the plan described as $12/mo billed $144/year; Pro is $29 a month. RepliFast runs on the web and is aimed at small businesses managing Google reviews and profiles. Its policy says Google tokens are encrypted in transit and at rest, passwords are not requested or stored, and cached review data is retained for no longer than 30 days.
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.