RepuGen vs ReviewTrackers
RepuGen
repugen.comReviewTrackers
reviewtrackers.comSide by side
| Figure | RepuGen | ReviewTrackers |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 4 |
| Spec score · Review Management Software | 8.1 (#57) | 9.2 (#4) |
| Free plan | Yes | No |
| Integrations | RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. |
| Request channels | email_and_sms | email_and_sms |
| Review management | Its reputation tools include review monitoring, a dashboard, review summaries, and ReplyWize for review replies. | The Starter plan includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. |
| Monitoring alerts | Yes | Yes |
| AI response assistance | Yes | Yes |
| Review sources | 45 online review websites,including Google,ZocDoc,HealthGrades,RateMD,RealSelf,Vitals,Rateadentist,and Facebook | Google,Facebook,Yelp,Tripadvisor,Healthgrades,Vitals,and 100+ additional sources |
| Review display widgets | Yes | Yes |
| Support | The FAQ lists 24/7 contact by email, phone, or contact form, while the homepage directs users to their account manager or support during business hours. | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. |
Plans
RepuGen
- Review PulsePrice not published
- Online Reputation Management PlanPrice not published
- Marketing VisibilityPrice not published
- Patient SatisfactionPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- RepuGeniePrice not published
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
In their own words
RepuGen
RepuGen is healthcare reputation management software for collecting patient feedback, monitoring online reviews, and helping practices respond to them. It automates review requests by SMS and email and can route dissatisfied patients’ concerns to a practice for service recovery. Review tools include monitoring, summaries, a dashboard, and ReplyWize for replies. CommentWiz analyzes feedback, while customizable surveys, NPS reporting, and automated eCards support patient satisfaction work. Visibility features include listing management across 50+ directories, a testimonials widget, broadcast messaging, and Search Insights. RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. It can monitor reviews from 45 sites, including Google, ZocDoc, HealthGrades, RealSelf, and Facebook. The platform is described as HIPAA compliant, and the maker says it can sign a Business Associates Agreement for regulated customers. A free plan is listed; prices for plans are on request, with exact per-provider rates requiring a form.
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.