RepuGen vs Superchat
RepuGen
repugen.comSuperchat
superchat.comSide by side
| Figure | RepuGen | Superchat |
|---|---|---|
| Price from | — | €89/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 6 |
| Spec score · Review Management Software | 8.1 (#57) | 9.3 (#2) |
| Free plan | Yes | Yes |
| Integrations | RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Request channels | email_and_sms | multichannel |
| Review management | Its reputation tools include review monitoring, a dashboard, review summaries, and ReplyWize for review replies. | Users can combine Google, ProvenExpert, Trustpilot and other review portals, send invitations and monitor ratings centrally. |
| Monitoring alerts | Yes | Yes |
| Review sources | 45 online review websites,including Google,ZocDoc,HealthGrades,RateMD,RealSelf,Vitals,Rateadentist,and Facebook | Google,ProvenExpert,Trustpilot,and custom links |
| Support | The FAQ lists 24/7 contact by email, phone, or contact form, while the homepage directs users to their account manager or support during business hours. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
RepuGen
- Review PulsePrice not published
- Online Reputation Management PlanPrice not published
- Marketing VisibilityPrice not published
- Patient SatisfactionPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- RepuGeniePrice not published
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
RepuGen
RepuGen is healthcare reputation management software for collecting patient feedback, monitoring online reviews, and helping practices respond to them. It automates review requests by SMS and email and can route dissatisfied patients’ concerns to a practice for service recovery. Review tools include monitoring, summaries, a dashboard, and ReplyWize for replies. CommentWiz analyzes feedback, while customizable surveys, NPS reporting, and automated eCards support patient satisfaction work. Visibility features include listing management across 50+ directories, a testimonials widget, broadcast messaging, and Search Insights. RepuGen says it integrates with 100+ EHR/EMR and practice management systems, including Epic, Dentrix, eClinicalWorks, and athenahealth. It can monitor reviews from 45 sites, including Google, ZocDoc, HealthGrades, RealSelf, and Facebook. The platform is described as HIPAA compliant, and the maker says it can sign a Business Associates Agreement for regulated customers. A free plan is listed; prices for plans are on request, with exact per-provider rates requiring a form.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.