Retently vs Survicate

Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.

Survicate is a survey service for creating questionnaires, collecting responses and reviewing results. Its listed tools include logic branching, custom branding and response analytics, alongside API access and a survey API. The Free plan costs nothing with no time limit; it includes 25 responses per month, three teammates and a total of 300 responses across active surveys. Growth costs $114 a month when billed annually and includes 250 responses per month, 1,000 data points per month, 10 seats, two teams and one dashboard. Pro costs $349 a month, billed monthly or annually, and includes 10 dashboards. Enterprise costs $569 a month, billed monthly or annually, with custom response and data point limits. Survicate also offers a 10-day trial and is based in Warsaw, Poland.