Return Prime vs ReturnGO
Return Prime
returnprime.comReturnGO
returngo.aiSide by side
| Figure | Return Prime | ReturnGO |
|---|---|---|
| Price from | $19.99/mo | $147/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Returns Management Software | 7.7 (#12) | 7.8 (#10) |
| Integrations | Return Prime says it connects with more than 100 WMS and logistics tools; named examples include Klaviyo, UPS, USPS, Yotpo, and Zapier. | The integrations directory lists platforms including Shopify, Magento 2, Salesforce Commerce Cloud, SAP Commerce Cloud, BigCommerce, Wix, and WooCommerce. |
| Product | Return Prime manages post-purchase returns and exchanges for Shopify stores through a branded customer portal. | ReturnGO is a post-purchase platform for managing ecommerce returns, exchanges, shipping, and order tracking. |
| Support | The listing advertises 24x7 support, and Grow includes 24x7 live support. | Pricing lists onboarding support, email ticket support, live chat, and a knowledge base for plans. |
| Trial | The Grow, Thrive AI, and Scale plans each list a 15-day free trial. | A free 14-day trial is offered only on Shopify self-service plans. |
Plans
Return Prime
- StartFree
- Grow$19.99 a month
- Thrive AI$79.99 a month
- Scale$149.99 a month
In their own words
Return Prime
Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for each merchant. Merchants can configure rules to approve or reject requests based on the return reason, product, and return window. The return flow can direct customers to an exchange, store credit, refund, or upsell. The app generates return labels, tracks shipments, and sends status updates automatically. It connects with more than 100 warehouse and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The portal supports multiple languages; the Shopify App Store listing identifies English. The free Start plan is listed at free and allows five requests per month, one user, one logistics connection, and store credit refunds. Grow, Thrive AI, and Scale list 15-day free trials. Scale includes API and webhook access. The pricing facts list Grow at $19.99 a month, Thrive AI at $79.99 a month, and Scale at $149.99 a month; the pricing note separately says paid plans start at $100/mo. The maker is identified as Appsdart Solutions Private Limited and Appsdart Pvt. Ltd.