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SPECIFICTION
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Return Prime

returnprime.com

From $19.99/mo Free plan WebAPI
Visit returnprime.com
Spec score 7.7 #12 of 29 in Returns Management Software

What it is

Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for each merchant. Merchants can configure rules to approve or reject requests based on the return reason, product, and return window. The return flow can direct customers to an exchange, store credit, refund, or upsell. The app generates return labels, tracks shipments, and sends status updates automatically. It connects with more than 100 warehouse and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The portal supports multiple languages; the Shopify App Store listing identifies English. The free Start plan is listed at free and allows five requests per month, one user, one logistics connection, and store credit refunds. Grow, Thrive AI, and Scale list 15-day free trials. Scale includes API and webhook access. The pricing facts list Grow at $19.99 a month, Thrive AI at $79.99 a month, and Scale at $149.99 a month; the pricing note separately says paid plans start at $100/mo. The maker is identified as Appsdart Solutions Private Limited and Appsdart Pvt. Ltd.

Spec sheet

Product
Return Prime manages post-purchase returns and exchanges for Shopify stores through a branded customer portal.Read 4 Oct 2026 · apps.shopify.com
Trial
The Grow, Thrive AI, and Scale plans each list a 15-day free trial.Read 4 Oct 2026 · apps.shopify.com
Integrations
Return Prime says it connects with more than 100 WMS and logistics tools; named examples include Klaviyo, UPS, USPS, Yotpo, and Zapier.Read 4 Oct 2026 · apps.shopify.com
Support
The listing advertises 24x7 support, and Grow includes 24x7 live support.Read 4 Oct 2026 · apps.shopify.com
Maker
The terms identify Return Prime as a service of Appsdart Solutions Private Limited, an Indian company.Read 4 Oct 2026 · returnprime.com
API access
Webhook and API access are listed as Scale plan features.Read 4 Oct 2026 · apps.shopify.com
Automation
Merchants can set rules to automatically approve or reject returns based on reason, product, and return window.Read 4 Oct 2026 · apps.shopify.com
Labels and tracking
The app generates return labels, tracks shipments, and sends status updates automatically.Read 4 Oct 2026 · apps.shopify.com
Language
The customer portal supports multiple languages; the Shopify App Store listing identifies English as a language.Read 4 Oct 2026 · apps.shopify.com
Maker identity
The pricing page footer identifies Appsdart Pvt. Ltd.Read 4 Oct 2026 · returnprime.com
Merchant audience
The Shopify App Store describes Return Prime as a returns and exchanges platform for growing direct-to-consumer brands.Read 4 Oct 2026 · apps.shopify.com
Revenue recovery
The return flow can offer exchanges, store credit, refunds, and upsells.Read 4 Oct 2026 · apps.shopify.com

Plans and prices

Start Free 5 requests/month · 1 user · 1 logistics connection · store credit refunds Read 4 Oct 2026 · returnprime.com
Grow $19.99 a month $19.99 / month; recurring and usage-based charges billed every 30 days 60 requests/month · $0.49 per additional request · 2 users · up to 2 logistics connections Read 4 Oct 2026 · apps.shopify.com
Thrive AI $79.99 a month $79.99 / month; recurring and usage-based charges billed every 30 days 180 requests/month · $0.79 per additional request · intelligent exchange discounts · intelligent return fees Read 4 Oct 2026 · apps.shopify.com
Scale $149.99 a month $149.99 / month; recurring and usage-based charges billed every 30 days 450+ requests/month · $0.49 per additional request · unlimited users and logistics/integrations · API and webhook access Read 4 Oct 2026 · apps.shopify.com

Every Return Prime plan and price →

Strong points and limits

Strong points

  • Rules can approve or reject returns automatically.
  • Supports exchanges, store credit, refunds, and upsells.
  • Generates labels and sends shipment status updates.
  • Connects with more than 100 WMS and logistics tools.

Limits

  • Start allows five requests per month.
  • Grow charges $0.49 per additional request.
  • Scale is listed at $149.99 a month.
  • API and webhook access are listed for Scale.

Who it suits

It suits Shopify merchants, particularly growing direct-to-consumer brands, that want a branded returns portal with automated rules and exchange options. The listed plans distinguish request volume, user and logistics limits, and API access.

Verdict

Return Prime combines return handling, shipping updates, and configurable approval rules for Shopify stores. Check the request limits and the difference between the listed paid-plan prices and the separate $100/mo pricing note before choosing a plan.

Where Specifiction places it

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