Loop Returns vs Return Prime

Loop Returns is a self-service portal for automating ecommerce returns, from applying a brand’s policies through resolving a return. Brands can set rules by region, warehouse, and product, then present exchanges or incentives as alternatives to refunds. Loop Intelligence flags unusual return activity for teams to assess for possible fraud. Shipping options include global carrier integrations, point-of-sale drop-off, and box-free returns through partners such as Happy Returns. Loop lists integrations with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive, and provides API and webhook connections for return data in third-party systems. The service supports web and API use. A free Checkout+ plan is listed; Essential starts at $155 a month, and Advanced at $340 a month. Loop describes itself as SOC 2 certified, says stored data is encrypted at rest with AES-256, and says its practices adhere to regulations including GDPR and CCPA. It advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.

Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for each merchant. Merchants can configure rules to approve or reject requests based on the return reason, product, and return window. The return flow can direct customers to an exchange, store credit, refund, or upsell. The app generates return labels, tracks shipments, and sends status updates automatically. It connects with more than 100 warehouse and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The portal supports multiple languages; the Shopify App Store listing identifies English. The free Start plan is listed at free and allows five requests per month, one user, one logistics connection, and store credit refunds. Grow, Thrive AI, and Scale list 15-day free trials. Scale includes API and webhook access. The pricing facts list Grow at $19.99 a month, Thrive AI at $79.99 a month, and Scale at $149.99 a month; the pricing note separately says paid plans start at $100/mo. The maker is identified as Appsdart Solutions Private Limited and Appsdart Pvt. Ltd.