Return Prime vs Returnista

Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for each merchant. Merchants can configure rules to approve or reject requests based on the return reason, product, and return window. The return flow can direct customers to an exchange, store credit, refund, or upsell. The app generates return labels, tracks shipments, and sends status updates automatically. It connects with more than 100 warehouse and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The portal supports multiple languages; the Shopify App Store listing identifies English. The free Start plan is listed at free and allows five requests per month, one user, one logistics connection, and store credit refunds. Grow, Thrive AI, and Scale list 15-day free trials. Scale includes API and webhook access. The pricing facts list Grow at $19.99 a month, Thrive AI at $79.99 a month, and Scale at $149.99 a month; the pricing note separately says paid plans start at $100/mo. The maker is identified as Appsdart Solutions Private Limited and Appsdart Pvt. Ltd.

Returnista has no write-up on Specifiction yet; its figures are above.