Returnless vs ZigZag Global
Returnless
returnless.com
ZigZag Global
zigzag.globalSide by side
| Figure | Returnless | ZigZag Global |
|---|---|---|
| Price from | €105/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Returns Management Software | 7.9 (#9) | 7.6 (#16) |
| Founded | 2018 | 2015 |
| Headquarters | Eindhoven, Netherlands | London, United Kingdom |
| Integrations | Returnless says it offers over 50 integrations across e-commerce platforms, marketplaces, ERP, shipping, WMS, carriers, customer service, connectors, and analytics tools. | ZigZag says retailers can connect directly by API or use ready-made Shopify, BigCommerce, and Magento cartridges. |
| Support | The pricing comparison lists chat, email, and video calls, plus onboarding, as support options. | Enterprise features include a dedicated client support module for label generation. |
Plans
ZigZag Global
- FreeFree
- Silver$20 a month
- Gold$50 a month
- Platinum$199 a month
- EnterprisePriced on request
In their own words
Returnless
Returnless has no write-up on Specifiction yet; its figures are above.
ZigZag Global
ZigZag Global provides retailers with returns and post-purchase tools, along with a carrier network. Its platform supports proactive notifications, personalised tracking pages, incident detection, and logistics analytics. Retailers can offer paid returns, live exchanges, refunds to store credit, returns to stores, and returns through WhatsApp. Return Insights tracks return rates, trends, top returned products, and return reasons. Retailers can connect by API or use ready-made Shopify, BigCommerce, and Magento cartridges. ZigZag says its carrier network spans more than 3,000 carrier lanes across 170+ countries and includes customs management; its Enterprise description lists 1500+ carrier services across 170+ countries and 500k+ drop-off points. Plans include a free option for UK-based retailers handling domestic returns, with carrier charges applying, and paid monthly tiers starting at $20 a month. Enterprise pricing is based on monthly returns volume. Sustainability options listed by the company include paperless returns, in-country consolidation, local marketplace resale, and repair and recycling schemes.