ReviewTrackers vs SwarmReply
ReviewTrackers
reviewtrackers.comSwarmReply
swarmreply.comSide by side
| Figure | ReviewTrackers | SwarmReply |
|---|---|---|
| Price from | $89/mo | $79/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Review Management Software | 9.2 (#4) | 8.0 (#71) |
| Free plan | No | No |
| Integrations | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. | Listed integrations include Jobber, Square, HubSpot, Shopify, Mindbody, Calendly, Acuity, Stripe, and Zapier. |
| Request channels | email_and_sms | email_and_sms |
| AI response assistance | Yes | Yes |
| Review sources | Google,Facebook,Yelp,Tripadvisor,Healthgrades,Vitals,and 100+ additional sources | Google,Yelp,Facebook |
| Review display widgets | Yes | Yes |
| Support | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. | Priority support is listed for the agencies and multi-location offering. |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
SwarmReply
- Standard, locations 1–2$99 a month
- Standard, locations 3–25$89 a month
- Standard, locations 26–99$79 a month
- Agencies and multi-locationPrice not published
- Standard — locations 26–99$79 a month
- Standard — locations 3–25$89 a month
- Standard — locations 1–2$99 a month
- Agencies & multi-locationPriced on request
In their own words
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.
SwarmReply
SwarmReply has no write-up on Specifiction yet; its figures are above.