RingCentral RingEX vs Zoom Phone
RingCentral RingEX
ringcentral.com
Zoom Phone
zoom.comSide by side
| Figure | RingCentral RingEX | Zoom Phone |
|---|---|---|
| Price from | — | $1.33/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Business Phone Systems | 8.6 (#28) | 9.1 (#7) |
| Spec score · Cloud PBX Software | 8.0 (#15) | 8.2 (#13) |
| Spec score · Cloud Telephony Solutions | 8.0 (#14) | 8.2 (#13) |
| Spec score · Cloud Communication Platform | 8.0 (#18) | 8.2 (#15) |
| Auto attendant | Multi-level auto attendant provides customized greetings and directs callers to employees or departments. | Yes |
| Business numbers | multiple | multiple |
| Call routing | Call paths can be customized by business hours, team availability, or custom rules. | custom |
| Desktop and mobile apps | Yes | Yes |
| Founded | 1999 | 2011 |
| Free plan | No | No |
| Integrations | RingEX connects with more than 500 integrations, including Salesforce, Google, Microsoft Teams, and Zendesk. | Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. |
| Starting price | Paid plans start at $19.99 per user per month when billed annually. | 10 |
| Customer support | Standard, Premium, and Ultimate include 24/7 unlimited chat and phone support. | Zoom Phone plans include 24x7 live chat and phone support. |
| Voicemail transcription | Yes | Yes |
Plans
RingCentral RingEX
- EssentialsPrice not published
- Standard$34.99 a month
- PremiumPrice not published
- UltimatePrice not published
Zoom Phone
- Metered calling$10 a month
- Unlimited North America$15 a month
- Pro Global Select$20 a month
- US & CA Unlimited$16 a year
- US & CA Unlimited$18 a month
- Pro Plus$20.50 a year
- Pro Plus$24 a month
- Business Plus$24.50 a year
- Business Plus$29 a month
In their own words
RingCentral RingEX
RingCentral RingEX has no write-up on Specifiction yet; its figures are above.
Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.