Route Track vs TrackingMore
Route Track
route.com
TrackingMore
trackingmore.comSide by side
| Figure | Route Track | TrackingMore |
|---|---|---|
| Price from | Free | $9/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Order Tracking Software | 8.5 (#3) | 8.4 (#4) |
| Carrier coverage | Route says it connects to more than 1,100 carriers, including UPS, FedEx, DHL and USPS. | The feature page states support for 1,674 carriers worldwide. |
| Company size | LinkedIn lists Route at 201–500 employees. | LinkedIn lists company size as 51–200 employees. |
| Integrations | Official integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud. | Official app listings include Shopify, CSV import, WooCommerce, a tracking widget, API and Webhook connections. |
| Notifications | Automated notifications cover eight shipment touchpoints from order confirmation through delivery. | Basic includes customizable email and SMS notifications, and the pricing page lists package-status triggers and branded email templates among its features. |
| Rating on G2 | 5.0 out of 5 from 1 review. | 4.8 out of 5 from 75 reviews. |
| Rating on Shopify App Store | 4.0 out of 5 from 375 reviews. | 4.5 out of 5 from 381 reviews. |
| Rating on Trustpilot | 4.7 out of 5 from 2,366 reviews. | 4.7 out of 5 from 337 reviews. |
| Security | Merchant and shopper data is encrypted in transit and at rest, with continuous vulnerability scanning, annual third-party penetration testing, and a public vulnerability disclosure program. | The homepage says TrackingMore implements SOC 2-aligned controls and complies with GDPR to protect data and privacy. |
| Support | Route’s Help Center provides support topics for package tracking, pricing, and integration troubleshooting. | The pricing page lists a self-service help center, 24/7 live chat and email support, and a dedicated account manager for Enterprise. |
| What it does | Route is a post-purchase platform combining package tracking, protection, returns, issue resolution, cash-back discounts and product recommendations. | TrackingMore centralizes shipment tracking across carriers and provides shipment visibility for ecommerce and logistics users. |
Plans
TrackingMore
- BasicFree
- FreeFree
- FreeFree
- ProFree
- Basic$9 a month
- Pro$59 a month
- EnterprisePriced on request
In their own words
Route Track
Route Track gives merchants branded order tracking across email, SMS, the web, and the Route app. Automated messages cover eight points from order confirmation through delivery, and tracking pages can use a merchant’s logo, colors, and messaging. Route connects to more than 1,100 carriers worldwide, including UPS, FedEx, DHL, and USPS. Its API covers orders, shipments, tracking, protection, and resolution workflows; listed commerce integrations include Shopify, BigCommerce, Salesforce Commerce, WooCommerce, and Adobe Commerce Cloud. Personalized product recommendations draw on buyer profiles and order history, but are available only to Shopify and BigCommerce merchants on Pro or Custom plans. The Standard plan is free, billed $0/month, and lists the full platform, custom configuration, consumer-funded pricing, and no monthly or hidden fees. A shopper app for iOS and Android supports visual tracking, package protection, returns, and exchanges. Route states that data is encrypted in transit and at rest, and that it is SOC 2 certified and GDPR and CCPA/CPRA compliant.
TrackingMore
TrackingMore provides package and air-cargo tracking through a web platform and API for D2C merchants, developers and technology partners. It supports tracking across 1,600+ carriers and 110+ airlines; its pricing page states 1,691 carrier integrations. A shipment dashboard includes bulk import, automatic carrier detection, exception overviews and customizable tracking pages. Merchants can track orders across Shopify, Amazon, eBay, WooCommerce and Magento.
Basic includes customizable email and SMS notifications, with package-status triggers and branded email templates listed among the features. Webhooks can notify users about last-mile and critical shipment events in real time, while carrier updates are fetched every 4–6 hours. Pro adds carrier performance analytics and route, exception and transit-time analysis. A free plan is listed, and paid service starts at $8/mo. The homepage states 99.99% API uptime, a formal SLA and 24/7 technical support, and describes SOC 2-aligned controls and GDPR compliance.