RustDesk vs ScreenMeet Remote Support

RustDesk is a remote-access tool for Windows, macOS, Linux, iOS, Android, and the web. It supports access from both sides, file transfer, and session recording, and provides mobile apps. The Free plan costs nothing and includes open-source software, online status, and community support. Paid plans are billed annually: Individual costs $11.88 a month for one login user and 20 managed devices; Basic costs $23.88 a month for 10 login users and 100 managed devices. Customized and Customized V2 each cost $23.88 a month. Both list charges of 1.20 USD for each additional user and 0.12 USD for each additional device; Customized V2 also lists 24 USD for each additional concurrent connection. RustDesk is made by RustDesk, founded in 2021 and headquartered in Singapore.

ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.