Salesforce Education Cloud vs Synap
Salesforce Education Cloud
salesforce.com
Synap
synap.acSide by side
| Figure | Salesforce Education Cloud | Synap |
|---|---|---|
| Price from | $7.25/mo | £100/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Education Analytics Software | 7.8 (#7) | 8.0 (#4) |
| Founded | 1999 | 2014 |
| Headquarters | San Francisco, California, United States | Leeds, United Kingdom |
| Integrations | Salesforce says many of its products integrate directly with outside applications; for other sources it lists MuleSoft licenses, integration partners, or AgentExchange apps as options. | Synap lists REST API, Zapier, webhooks, LTI 1.3 and Blackboard App Center support; its LTI integrations include Moodle, Canvas and Blackboard. |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; the page says Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition. | All plans include personalised onboarding; Standard includes chat support, Pro includes priority chat and Zoom support, and Business includes a Customer Success Manager. |
Plans
Salesforce Education Cloud
- Education Cloud Enterprise Edition$87 a year
- Education Cloud Unlimited Edition$145 a year
- Education Cloud Agentforce 1 for Sales Edition$375 a year
- Education Cloud Agentforce 1 for Service Edition$375 a year
Synap
- Standard£1,200 a year
- Pro£3,500 a year
- Business£8,000 a year
- EnterprisePriced on request
In their own words
Salesforce Education Cloud
Salesforce Education Cloud supports institutional work across the student, campus, and staff journey, from recruitment through admissions and student services. Agentforce can answer prospective students’ questions at any time, capture interests, register campus tours, and start applications. Recruitment teams can use adaptive inquiry forms and coordinate communications across web, email, SMS, and social, with automated scoring and AI-powered applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse components across programs. Admissions teams can review applications and supporting information, including third-party data, in one secure location and record reviewer recommendations with scoring. CRM dashboards and predictive AI alerts help teams follow enrollment goals, rates, and trends. The product also supports application management, admissions workflows, event management, SMS messaging, and a student portal. It runs on Android, iOS, and web, with an API. Enterprise Edition costs $87 USD per user per month, billed annually; the listed editions require annual contracts and reflect nonprofit pricing. A 30-day trial is available without a credit card or installation.
Synap
Synap is an online exam platform for authoring, delivering, proctoring, marking and analysing exams. It serves awarding bodies, universities, companies and training providers. Reusable question banks support more than 15 interactive question types, with tags for topic, skill and difficulty. Security options include lockdown, record-and-review, and live invigilation, with incidents timestamped. Objective questions can be marked instantly; written work can be routed to examiners using rubrics and moderation. Analytics include pass rates, item discrimination and KR-20 reliability. Integrations include a REST API, Zapier, webhooks, LTI 1.3 and Blackboard App Center, with LTI connections for Moodle, Canvas and Blackboard. Synap lists iOS, Android, macOS, Windows, web and extension access. Mobile apps require enabled access on Business or Enterprise plans. It states ISO/IEC 27001:2022 certification, GDPR compliance, TLS 1.2+ in transit, AES-256 at rest and AWS hosting options in the EU and US. Plans start at £1,200 per year, with a 14-day trial after a demo.