Salesforce Experience Cloud vs Scoold
Salesforce Experience Cloud
salesforce.com
Scoold
scoold.comSide by side
| Figure | Salesforce Experience Cloud | Scoold |
|---|---|---|
| Price from | $2/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 11 | 3 |
| Spec score · Customer Community Software | 8.3 (#10) | 7.9 (#14) |
| Founded | 1999 | 2008 |
| Support | The Standard Success Plan is included in all licenses and provides self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community. | Scoold Pro licenses include free updates and support for 12 months after purchase; the maker offers a 14-day money-back guarantee. |
| What it does | Experience Cloud creates digital experiences for customers, partners, and employees, including branded portals, forums, and websites connected to business data. | Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. |
Plans
Salesforce Experience Cloud
- Mobile Publisher for Experience Cloud (login)$2 a month
- Login Edition for Learners and Alumni$3.75 a month
- Employee Portal — Login$4 a month
- Login Edition for Partners$5 a month
- Mobile Publisher for Experience Cloud$5 a month
- Mobile Publisher for Experience Cloud (member or employee)$5 a month
- Employee Portal — Named User$8 a month
- Member Edition for Learners and Alumni$8.75 a month
- Member Edition for Partners$12.50 a month
- CRM Analytics for Community (Experience Cloud)$25 a month
In their own words
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences for customers, partners, and employees, including account portals, partner sites, help centers, support communities, and custom sites. Organizations can build with no-code tools and templates, low-code tools, or programmatic development. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide visitors. The platform is available through web, Android, iOS, and APIs. Mobile Publisher can turn Aura and LWR sites into branded Google Play and Apple App Store apps, requiring its own license. Experience Builder sites do not run in the Salesforce mobile app, but work in supported mobile browsers or branded apps. Security options include authentication, encryption, clickjack protection, Content Security Policy, and Lightning Locker. Listed plans include prices from $2.00 per month, with annual billing terms; other editions and terms vary.
Scoold
Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. It can support team knowledge bases, community forums, developer hubs, support centers, Q&A platforms, and issue trackers. Members can ask and answer questions, vote on posts, earn badges and reputation, and review edit history. Full-text search covers indexed content, while posts can include Markdown, media, files, code snippets, and syntax highlighting.
Scoold provides a RESTful JSON API described with an OpenAPI specification. Listed integrations include Slack, Microsoft Teams, Mattermost, Zapier, and n8n; chat integrations are Pro features. Identity options include LDAP, social login, and two-factor authentication, while Pro adds SAML 2.0 SSO, SCIM, and custom authentication. It can be deployed as a JAR or Docker setup on an operating system with Java 21 or higher and a Para backend. The free plan allows up to 10 spaces, 1 admin, and 1 whitelisted identity domain. Scoold Pro is €499, paid once; Pro + Source is €1,999, paid once.