Salesforce Field Service vs ServiceBox
Salesforce Field Service
salesforce.comServiceBox
getservicebox.comSide by side
| Figure | Salesforce Field Service | ServiceBox |
|---|---|---|
| Price from | $80/mo | $75/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 10 | 4 |
| Spec score · Field Service Management Software | 9.1 (#3) | 7.3 (#80) |
| Free plan | No | No |
| Integrations | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. | ServiceBox connects with QuickBooks Online, QuickBooks Desktop and Sage 50 Canada. |
| Offline mode | Yes | ServiceBox describes Offline Mode as keeping saved work accessible through weak connectivity. |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. | ServiceBox offers onboarding, role-based training, knowledge-base and training-video resources, and ongoing human support. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
ServiceBox
- Starter$75 a month
- Standard$210 a month
- Premium$330 a month
- EnterprisePriced on request
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.
ServiceBox
ServiceBox is field service management software for commercial HVAC, plumbing, electrical, refrigeration, fire and life-safety, and multi-trade contractors. It connects customer and job-site records with equipment history, scheduling, work orders, technician time and materials, purchasing, invoicing and accounting handoffs. Technicians can capture time, materials, photos, forms and notes, while Offline Mode keeps saved work available through weak connectivity. Quotes can become work orders, and completed details can carry into invoice preparation. Integrations include QuickBooks Online, QuickBooks Desktop and Sage 50 Canada; Sage 50 timesheets do not sync automatically. The software runs on Android, iOS and web. Support includes onboarding, role-based training, knowledge resources and human assistance. Starter is limited to qualifying two-user operations. Standard costs $210 a month with six users included, and Premium costs $330 a month with six users, purchasing, inventory visibility and multi-location capabilities. Starter costs $75 a month.