Salesforce Field Service vs ServiceChannel
Salesforce Field Service
salesforce.com
ServiceChannel
servicechannel.comSide by side
| Figure | Salesforce Field Service | ServiceChannel |
|---|---|---|
| Price from | $80/mo | $500/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 4 |
| Spec score · Field Service Management Software | 9.1 (#3) | 8.4 (#26) |
| Asset management | Asset Service Management supports real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria. | The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment. |
| Founded | 1999 | 1999 |
| Headquarters | San Francisco, California, United States | Greenville, South Carolina, United States |
| Integrations | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
| Mobile app | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. | The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android. |
| What it does | Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. |
| Who it serves | Salesforce describes the product for field teams handling work such as repairs, inspections, and on-site services, and names industries including telecommunications, utilities, manufacturing, healthcare, HVAC, plumbing, and construction. | The platform is aimed at multi-location businesses and is described as scaling from brands with 10 locations to global retailers with more than 10,000. |
| Work orders | The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle. | Work order management is included in all ServiceChannel Platform subscriptions. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.