ServiceChannel

Spec sheet

What it does

ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system.Read 21 Oct 2026 · servicechannel.com

Integrations

REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking.Read 21 Oct 2026 · servicechannel.com

Security

The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details.Read 8 Oct 2026 · servicechannel.com

Headquarters

Greenville, South Carolina, United StatesRead 28 Sep 2026 · servicechannel.com

Founded

1999Read 28 Sep 2026 · servicechannel.com

AI asset recognition

Technicians can photograph an asset nameplate and have AI identify make, model and serial number for record creation.Read 21 Oct 2026 · servicechannel.com

Analytics

ServiceChannel provides standard and custom reporting on spending, work orders, provider performance and operational trends.Read 21 Oct 2026 · servicechannel.com

API documentation

The developer portal includes API basics, a getting-started guide, reference material and guides for work orders, invoices, webhooks, check-in/out, proposals and checklists.Read 21 Oct 2026 · developer.servicechannel.com

Asset management

The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment.Read 21 Oct 2026 · servicechannel.com

Company founding and size

LinkedIn lists ServiceChannel as founded in 1999, headquartered in Greenville, South Carolina, privately held and employing 201–500 people.Read 21 Oct 2026 · linkedin.com

Company history

ServiceChannel says it has served multi-site businesses since 1999 and joined Fortive in 2021.Read 8 Oct 2026 · servicechannel.com

Company legal name

The privacy policy identifies the company as ServiceChannel.com, Inc.Read 21 Oct 2026 · servicechannel.com

Core capabilities

The platform includes work order management, preventive maintenance, provider performance management, and data analytics, with advanced capabilities such as spend optimization, asset management, and capital projects.Read 8 Oct 2026 · servicechannel.com

Documentation and support

ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards.Read 21 Oct 2026 · servicechannel.com

Extensibility

ServiceChannel documents webhooks for notifications about work orders, proposals and other events.Read 21 Oct 2026 · developer.servicechannel.com

Funding news

ServiceChannel announced a substantial equity financing from Bayard Capital in May 2015 to fund product development and market expansion.Read 21 Oct 2026 · servicechannel.com

Hosting partners

The Trust Center identifies Microsoft Azure and AWS as hosting subprocessors, with Azure regions in the eastern and central United States.Read 21 Oct 2026 · trust.servicechannel.com

Implementation

ServiceChannel says customers usually go live in 30 to 90 days with hands-on implementation and customer success support.Read 8 Oct 2026 · servicechannel.com

Industry coverage

The company lists retail, restaurants, grocery, convenience stores, healthcare, financial services, spa and fitness, and education among its customer industries.Read 8 Oct 2026 · servicechannel.com

Internal technician dispatch

Field Technicians provides a visual dispatch board, automatic assignment rules, crews, shifts and technician benchmarking.Read 21 Oct 2026 · servicechannel.com

Limit: app reliability

AppBrain user comments report crashes during photo uploads, login expulsions and trouble adding camera photos.Read 21 Oct 2026 · appbrain.com

Limit: complexity and price

TrustRadius reviewers describe the product as expensive and say its many features can confuse facility managers.Read 21 Oct 2026 · trustradius.com

Limit: mobile capabilities

TrustRadius reviewers request a richer contractor mobile app with more features, customization and batch photo annotation.Read 21 Oct 2026 · trustradius.com

Limit: outage history

IsDown records 77 incidents since April 2023, including a roughly 15-hour Inventory Admin incident on September 2, 2026.Read 21 Oct 2026 · isdown.app

Limit: performance

TrustRadius reviewers report slow functionality and intermittent searches that may require repeating the same query.Read 21 Oct 2026 · trustradius.com

Managed services

ServiceChannel Managed can administer the platform, work orders and provider networks for organizations lacking internal capacity.Read 21 Oct 2026 · servicechannel.com

Mobile app

The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android.Read 8 Oct 2026 · servicechannel.com

Mobile staff app

The ServiceChannel Mobile app lets location and corporate staff create work orders, review proposals, conduct audits, rate providers and edit asset records.Read 21 Oct 2026 · servicechannel.com

Ownership

ServiceChannel says it joined the Fortive group in 2021.Read 21 Oct 2026 · servicechannel.com

Praise: analytics

TrustRadius reviewers praise live analytics, customizable reports and the ability to analyze calls, costs and provider response times.Read 21 Oct 2026 · trustradius.com

Praise: visibility

GetApp reviewers repeatedly praise the centralized visibility across service requests, work orders, photos, updates and communications.Read 21 Oct 2026 · getapp.com

Preventive maintenance

Preventive-maintenance schedules can automatically generate work orders based on asset type and service requirements.Read 21 Oct 2026 · servicechannel.com

Provider app

The Provider app lets technicians manage assigned work orders, update statuses, document jobs, capture signatures, track time, and check in or out from iOS and Android devices.Read 8 Oct 2026 · servicechannel.com

Provider marketplace

ServiceChannel operates a marketplace with more than 70,000 service providers, searchable using performance data.Read 21 Oct 2026 · servicechannel.com

Provider mobile app

The Provider app lets technicians view assignments, update statuses, add notes and photos, capture signatures and check in or out.Read 21 Oct 2026 · servicechannel.com

Rating on Apple App Store

4.7 out of 5 from 777 ratingsRead 21 Oct 2026 · apps.apple.com

Rating on Capterra

4.5 out of 5 from 157 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.2 out of 5 from 168 reviewsRead 21 Oct 2026 · g2.com

Rating on GetApp

4.5 out of 5 from 157 reviewsRead 21 Oct 2026 · getapp.com

Rating on Google Play

4.06 out of 5 from 380 ratingsRead 21 Oct 2026 · appbrain.com

Rating on TrustRadius

9 out of 10 from 15 reviewsRead 21 Oct 2026 · trustradius.com

Security compliance

The Trust Center lists GDPR, CCPA, ISO 27001:2022, SOC 2 and the NIST Cybersecurity Framework.Read 21 Oct 2026 · trust.servicechannel.com

System requirements

The provider documentation lists 1 GB RAM, JavaScript and cookies enabled, current Chrome, Firefox, Safari or Edge, and an internet connection of at least 4G for the mobile app.Read 21 Oct 2026 · servicechannel.atlassian.net

Who it serves

The platform is aimed at multi-location businesses and is described as scaling from brands with 10 locations to global retailers with more than 10,000.Read 8 Oct 2026 · servicechannel.com

Work orders

Work order management is included in all ServiceChannel Platform subscriptions.Read 8 Oct 2026 · servicechannel.com

Work-order management

The platform supports creating, assigning, tracking and completing maintenance and repair work orders across locations.Read 21 Oct 2026 · servicechannel.com

Plans and prices

Every ServiceChannel plan and price →

Where Specifiction places it

• Field Service Management Software#27 of 958.4
• Facilities Management Software#11 of 348.1
• Equipment Maintenance Software#9 of 248.1
• Building Maintenance Software#8 of 188.0