ServiceChannel vs Zuper
ServiceChannel
servicechannel.com
Zuper
zuper.coSide by side
| Figure | ServiceChannel | Zuper |
|---|---|---|
| Price from | $500/mo | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.4 (#26) | 9.3 (#1) |
| Company legal name | The privacy policy identifies the company as ServiceChannel.com, Inc. | Crunchbase lists the legal name as Zuper, Inc. |
| Documentation and support | ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards. | The developer site provides guides, API reference, changelog, discussions and technical-support contact paths; product tiers include onboarding and support. |
| Headquarters | Greenville, South Carolina, United States | Sammamish, Washington, United States |
| Integrations | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Mobile app | The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android. | The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. |
| Rating on Apple App Store | 4.7 out of 5 from 777 ratings | 2.9 out of 5 from 117 ratings for Zuper Field Service Your Way |
| Rating on Capterra | 4.5 out of 5 from 157 reviews | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 4.2 out of 5 from 168 reviews | 4.7 out of 5 from 152 reviews |
| Rating on Google Play | 4.06 out of 5 from 380 ratings | 3.0 out of 5 from 65 reviews for Zuper Field Service App |
| Security | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. | Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. |
| System requirements | The provider documentation lists 1 GB RAM, JavaScript and cookies enabled, current Chrome, Firefox, Safari or Edge, and an internet connection of at least 4G for the mobile app. | The iOS listing requires iOS 17 or later; Mac use requires macOS 14 or later with an Apple M1 chip or newer. |
| What it does | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
| Work-order management | The platform supports creating, assigning, tracking and completing maintenance and repair work orders across locations. | Administrators can maintain work-order details, maintenance schedules, custom checklists and workflows. |
Plans
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.