Odyssee Field Service vs ServiceChannel
Odyssee Field Service
wello.solutions
ServiceChannel
servicechannel.comSide by side
| Figure | Odyssee Field Service | ServiceChannel |
|---|---|---|
| Price from | €22/mo | $500/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Field Service Management Software | 9.2 (#2) | 8.4 (#26) |
| Founded | 2008 | 1999 |
| Headquarters | Brussels, Belgium | Greenville, South Carolina, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | The ServiceChannel Mobile app supports work orders, asset records, proposals, invoices, site audits, and push notifications on iOS and Android. |
| Rating on Apple App Store | 4.3 out of 5 from 6 ratings | 4.7 out of 5 from 777 ratings |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.5 out of 5 from 157 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.2 out of 5 from 168 reviews |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.5 out of 5 from 157 reviews |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | ServiceChannel is a facilities-management system for multi-location organizations to manage maintenance work orders, invoices, providers, projects and assets in one system. |
| Work orders | Work-order handling spans request registration, parts, planning, field execution, forms, contracts and completion. | Work order management is included in all ServiceChannel Platform subscriptions. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.