Salesforce Field Service vs Tradify
Salesforce Field Service
salesforce.com
Tradify
tradifyhq.comSide by side
| Figure | Salesforce Field Service | Tradify |
|---|---|---|
| Price from | $80/mo | $47/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 10 | 4 |
| Spec score · Field Service Management Software | 9.1 (#3) | 8.8 (#13) |
| Founded | 1999 | 2013 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Wilmington, USA |
| Integrations | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. | Tradify lists Xero, QuickBooks, and Stripe integrations, plus Google Calendar syncing. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | Yes | No |
| Recurring jobs | Yes | Yes |
| Scheduling | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. | The scheduler supports assigning staff, planning routes, and syncing schedules with Google Calendar. |
| Paid from | 175 | 47 |
| Support | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. | Tradify advertises free one-on-one training and phone support. |
Plans
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.
Tradify
Tradify is job management software for trades and service businesses. It brings inquiries, quotes, jobs, staff, invoices, and payments into one app, with tools for estimating, job tracking, timesheets, and staff scheduling. Its scheduler assigns staff, helps plan routes, and syncs with Google Calendar. Tradify lists integrations with Xero, QuickBooks, and Stripe. The Lite plan costs $47 a month per user and includes job management, scheduling, quoting, invoicing, online payments, and accounting sync. Pro costs $51 a month per user and adds inquiry tools, job files and photos, recurring jobs, timesheets, and subcontractor scheduling. Plus costs $61 a month per user and adds SmartRead for Bills, SmartWrite, service reminders, job tasks, purchase orders, bulk invoicing, kit bundles, and reporting. Custom pricing is by request. A 14-day trial includes all features and does not require a credit card; there is no free plan. Tradify is available on Android, iOS, macOS, web, and Windows. The maker says paid accounts require two-step security with login codes delivered by SMS. Its API page says there is no official public API or documented third-party webhooks.