Sandeshly vs Spoki
Sandeshly
sandeshly.com
Spoki
spoki.comSide by side
| Figure | Sandeshly | Spoki |
|---|---|---|
| Price from | ₹999/mo | €39/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · WhatsApp Marketing Software | 8.8 (#11) | 8.9 (#10) |
| Audience | Sandeshly presents use cases for real estate, e-commerce and D2C, education and coaching, clinics, restaurants, and finance. | Spoki says its platform serves businesses and is used by more than 4,500 businesses across over 120 countries. |
| Automation | Automation supports multi-step drip sequences, signup or reply triggers, FAQ responses and conditional routing. | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. |
| Headquarters | The registry lists the registered office in Begusarai, Bihar, India. | San Vito dei Normanni, Italy |
| Integrations | The maker lists Meta WhatsApp Business Cloud API, Meta lead forms, click-to-WhatsApp, inbound webhooks, and an inbound-lead API. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Licence | The reviewed Sandeshly pages do not state an open-source licence. | The terms describe Spoki as a software-as-a-service licence for the web app, so it is proprietary hosted software rather than open source. |
| Product | Sandeshly is a WhatsApp Marketing and CRM platform built on the official Meta WhatsApp Business Cloud API. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Security | The privacy policy says WhatsApp access tokens are encrypted at rest, passwords are bcrypt-hashed, and TLS is used when deployed behind a properly configured TLS terminator. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | Free lists community and email support, Starter lists standard email support, and Growth lists standard support with onboarding guidance. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
| What it does | Sandeshly provides WhatsApp marketing, CRM, shared-inbox and automation tools using Meta's WhatsApp Business Cloud API. | Spoki is a WhatsApp-first customer-engagement platform for marketing, sales and customer support, with additional SMS, voice and email channels. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.