Sangoma Communications Platform vs VitalPBX
Sangoma Communications Platform
sangoma.com
VitalPBX
vitalpbx.comSide by side
| Figure | Sangoma Communications Platform | VitalPBX |
|---|---|---|
| Price from | — | $100/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Business Phone Systems | 7.9 (#104) | 9.2 (#7) |
| AI features | The platform describes AI call transcription and summaries, plus a virtual receptionist that answers routine calls. | Paid tiers include voicemail and recording transcription, AI agents, Helpdesk AI and text-to-audio capabilities, with AI-agent availability varying by plan. |
| Auto attendant | Yes | Yes |
| Deployment | Offers cloud, hybrid, and on-premises deployment models. | The download page offers an ISO and installation guides for virtual machines, hardware, and VPS deployments. |
| Headquarters | Markham, Ontario, Canada | Miami, Florida, United States |
| Integrations | The cloud offering includes an embedded Microsoft Teams integration; the FAQ also names Salesforce features such as click-to-call, inbound screen pops, and call detail tracking. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Support | Sangoma advertises 24/7 support; its UCaaS FAQ also lists a help center and a dedicated onboarding team. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
Plans
Sangoma Communications Platform
- Sangoma Communications PlatformPriced on request
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
Sangoma Communications Platform
Sangoma Communications Platform has no write-up on Specifiction yet; its figures are above.
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.