Sangoma Communications Platform
sangoma.com
Spec sheet
- What it does
- Combines business voice, video, messaging, collaboration, conferencing, and customer outreach on one platform.Read 12 Oct 2026 · sangoma.com
- Deployment
- Offers cloud, hybrid, and on-premises deployment models.Read 12 Oct 2026 · sangoma.com
- Integrations
- The cloud offering includes an embedded Microsoft Teams integration; the FAQ also names Salesforce features such as click-to-call, inbound screen pops, and call detail tracking.Read 12 Oct 2026 · sangoma.com
- Support
- Sangoma advertises 24/7 support; its UCaaS FAQ also lists a help center and a dedicated onboarding team.Read 12 Oct 2026 · sangoma.com
- Headquarters
- Markham, Ontario, CanadaRead 23 Sep 2026 · sangoma.com
- Founded
- 2001Read 23 Sep 2026 · sangoma.com
- AI features
- The platform describes AI call transcription and summaries, plus a virtual receptionist that answers routine calls.Read 12 Oct 2026 · sangoma.com
- Auto attendant
- YesRead 19 Sep 2026 · sangoma.com
- Cloud calling
- The cloud offering includes business calling with DIDs, unlimited calling, SMS, and E911.Read 12 Oct 2026 · sangoma.com
- Contact center
- Cloud includes a departmental contact center with routing, reporting, and agent coaching.Read 12 Oct 2026 · sangoma.com
- Hardware compatibility
- Sangoma says cloud UCaaS works with its own phones and multiple third-party devices.Read 12 Oct 2026 · sangoma.com
- Hybrid continuity
- Hybrid UC provides local call control and survivability so phones can keep working during internet or cloud outages, with failover options including internet, 4G LTE, or POTS.Read 12 Oct 2026 · sangoma.com
- Intended customers
- Sangoma positions cloud for SMBs and distributed teams seeking low IT overhead, and on-prem for IT-driven organizations and regulated environments seeking control and customization.Read 12 Oct 2026 · sangoma.com
- Meetings
- Cloud plans include HD video meetings for up to 120 participants and sessions up to 12 hours.Read 12 Oct 2026 · sangoma.com
- On-prem features
- Switchvox on-prem includes voice, video, chat, departmental contact center features, softphone and mobile apps, CRM and Outlook integrations, and support for SIP trunks, POTS, and PRI.Read 12 Oct 2026 · sangoma.com
- Reliability
- Sangoma states a 99.999% uptime guarantee for cloud UCaaS and describes redundant infrastructure, intelligent routing, and continuous monitoring.Read 12 Oct 2026 · sangoma.com
- Security and compliance
- Sangoma’s FAQ states that its UCaaS is HIPAA-compliant and PCI-compliant, uses encryption for data in transit and at rest, and operates on its own private network.Read 12 Oct 2026 · sangoma.com
Plans and prices
Sangoma Communications Platform Priced on request Contact sales for tailored plans; no public price shown. Cloud, hybrid, or on-prem deployment · On-prem virtual deployments support up to 1,000 seats Read 12 Oct 2026 · sangoma.com
Where Specifiction places it
- Business Phone Systems#104 of 1677.9
- Unified Communications Software#18 of 287.4
- Unified Communications as a Service#19 of 277.4
