Nextiva vs Sangoma Communications Platform
Nextiva
nextiva.com
Sangoma Communications Platform
sangoma.comSide by side
| Figure | Nextiva | Sangoma Communications Platform |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 1 |
| Spec score · Business Phone Systems | 9.3 (#2) | 7.9 (#104) |
| Spec score · Unified Communications as a Service | 8.9 (#2) | 7.4 (#19) |
| Spec score · Unified Communications Software | 8.8 (#3) | 7.4 (#18) |
| Auto attendant | Yes | Yes |
| Headquarters | Scottsdale, Arizona, United States | Markham, Ontario, Canada |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | The cloud offering includes an embedded Microsoft Teams integration; the FAQ also names Salesforce features such as click-to-call, inbound screen pops, and call detail tracking. |
| Security and compliance | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. | Sangoma’s FAQ states that its UCaaS is HIPAA-compliant and PCI-compliant, uses encryption for data in transit and at rest, and operates on its own private network. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Sangoma advertises 24/7 support; its UCaaS FAQ also lists a help center and a dedicated onboarding team. |
| What it does | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. | Combines business voice, video, messaging, collaboration, conferencing, and customer outreach on one platform. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
Sangoma Communications Platform
- Sangoma Communications PlatformPriced on request
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Sangoma Communications Platform
Sangoma Communications Platform has no write-up on Specifiction yet; its figures are above.