Scoold vs Sugester
Scoold
scoold.comSugester
sugester.comSide by side
| Figure | Scoold | Sugester |
|---|---|---|
| Price from | Free | $12/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 10 |
| Spec score · Customer Community Software | 7.9 (#14) | 8.3 (#11) |
| API | Scoold provides a RESTful JSON API defined with an OpenAPI specification. | Sugester links to its API documentation from its integrations page. |
| Integrations | The maker lists Slack, Microsoft Teams, Mattermost, Zapier, and n8n integrations; chat integrations are marked Pro. | The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp. |
| Support | Scoold Pro licenses include free updates and support for 12 months after purchase; the maker offers a 14-day money-back guarantee. | The pricing page says customers can contact Sugester through live chat, by phone, or by email. |
Plans
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Scoold
Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. It can support team knowledge bases, community forums, developer hubs, support centers, Q&A platforms, and issue trackers. Members can ask and answer questions, vote on posts, earn badges and reputation, and review edit history. Full-text search covers indexed content, while posts can include Markdown, media, files, code snippets, and syntax highlighting.
Scoold provides a RESTful JSON API described with an OpenAPI specification. Listed integrations include Slack, Microsoft Teams, Mattermost, Zapier, and n8n; chat integrations are Pro features. Identity options include LDAP, social login, and two-factor authentication, while Pro adds SAML 2.0 SSO, SCIM, and custom authentication. It can be deployed as a JAR or Docker setup on an operating system with Java 21 or higher and a Para backend. The free plan allows up to 10 spaces, 1 admin, and 1 whitelisted identity domain. Scoold Pro is €499, paid once; Pro + Source is €1,999, paid once.
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.