Scoold vs Zendesk Guide
Scoold
scoold.com
Zendesk Guide
zendesk.comSide by side
| Figure | Scoold | Zendesk Guide |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 10 |
| Spec score · Customer Community Software | 7.9 (#14) | 8.5 (#8) |
| Integrations | The maker lists Slack, Microsoft Teams, Mattermost, Zapier, and n8n integrations; chat integrations are marked Pro. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| What it does | Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Scoold
Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. It can support team knowledge bases, community forums, developer hubs, support centers, Q&A platforms, and issue trackers. Members can ask and answer questions, vote on posts, earn badges and reputation, and review edit history. Full-text search covers indexed content, while posts can include Markdown, media, files, code snippets, and syntax highlighting.
Scoold provides a RESTful JSON API described with an OpenAPI specification. Listed integrations include Slack, Microsoft Teams, Mattermost, Zapier, and n8n; chat integrations are Pro features. Identity options include LDAP, social login, and two-factor authentication, while Pro adds SAML 2.0 SSO, SCIM, and custom authentication. It can be deployed as a JAR or Docker setup on an operating system with Java 21 or higher and a Para backend. The free plan allows up to 10 spaces, 1 admin, and 1 whitelisted identity domain. Scoold Pro is €499, paid once; Pro + Source is €1,999, paid once.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.