Scorebuddy Conversation Analytics vs Sprinklr Service
Scorebuddy Conversation Analytics
scorebuddycx.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Scorebuddy Conversation Analytics | Sprinklr Service |
|---|---|---|
| Price from | $24/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · Customer Service QA Software | 8.4 (#6) | 7.5 (#15) |
| Spec score · Contact Center Analytics Software | 8.3 (#4) | 7.4 (#13) |
| Spec score · Workforce Engagement Management Software | 8.4 (#5) | 7.5 (#12) |
| Spec score · Contact Center Quality Assurance Software | 8.3 (#6) | 7.4 (#15) |
| Founded | ScorebuddyCX says it was founded in 2012. | 2009 |
| Headquarters | Dublin, Ireland | New York, New York, USA |
| Integrations | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Purpose | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Security certifications | Scorebuddy states that it is ISO 27001:2022 certified by DNV and SOC 2 Type 2 compliant. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization. |
| Support | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.