Scorebuddy Conversation Analytics vs Voxjar
Scorebuddy Conversation Analytics
scorebuddycx.comVoxjar
voxjar.comSide by side
| Figure | Scorebuddy Conversation Analytics | Voxjar |
|---|---|---|
| Price from | $24/mo | $90/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Customer Service QA Software | 8.4 (#6) | 8.3 (#7) |
| Spec score · Call Center Quality Management Software | 8.3 (#6) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 8.3 (#6) | 8.3 (#7) |
| Coaching | Coaching plans are tied to skill gaps and the specific interactions that generated the feedback. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Company legal name | The legal entity identified in the privacy policy and SLA is Sentient Solutions Limited, trading as Scorebuddy. | Crunchbase identifies the legal name as Voxjar AI Tech, Inc. |
| Company size | The company’s About page reports more than 60 team members, while LinkedIn lists 51–200 employees. | LinkedIn lists a company size of 2–10 employees. |
| Documentation | The SLA points customers to an extensive Intercom documentation library covering service use and configuration. | The Help Center documents account setup, interactions, lists, queues, scorecards, settings, dashboards, filters and CSV exports. |
| Founded | ScorebuddyCX says it was founded in 2012. | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Dublin, Ireland | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
| What it does | ScorebuddyCX is an AI-powered contact-center quality-assurance and customer-experience intelligence platform combining QA, conversation analytics, coaching and learning. | Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.