ScreenAI vs Usersnap

ScreenAI brings screen capture, annotation, and AI questions about captured content into one desktop workflow. It runs on Linux, macOS, and Windows, and can capture regions, full screens, windows, freeform selections, or scrolling content. Timed delay and a precision magnifier are available during capture. Annotation tools include drawing, arrows, shapes, text, step numbering, highlighting, blur, crop, and eraser. ScreenAI extracts text from captures and can mask emails, numbers, and IP addresses. AI options include Claude, GPT-4o, Gemini, Mistral, Grok, and Ollama, with model switching, Best Answer mode, web search, and persistent memory. Captures are saved and OCR-indexed automatically; users can chain, batch process, pin, or send them to AI together. Exports include PNG, JPEG, PDF, and animated GIF. The site describes the app as open source under AGPL and says data stays between the user and their AI, without a middleman server or telemetry. The free plan allows 10 AI requests per day; Premium costs $7 a month and includes unlimited requests.

Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.