ScreenMeet Remote Support vs Thincast Remote Desktop Client
ScreenMeet Remote Support
screenmeet.comThincast Remote Desktop Client
thincast.comSide by side
| Figure | ScreenMeet Remote Support | Thincast Remote Desktop Client |
|---|---|---|
| Price from | $49/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Remote desktop software | 9.1 (#10) | 7.8 (#85) |
| Founded | 2015 | 2011 |
| Free plan | No | Yes |
| Headquarters | United States | Mödling, Austria |
| Purpose | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. | It is a multi-platform RDP client based on FreeRDP for connecting to remote PCs, virtual applications and desktops. |
| Remote control | Agents can access and control supported end-user devices from their ITSM or CRM workspace. | With a subscribed feed, users can access applications, desktops and virtual machines, and start, pause or stop Thincast Workstation virtual machines remotely. |
| Support | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. | Client support is available through a contact form, and Thincast says support replies are guaranteed within 24 business hours during its stated weekday monitoring hours. |
| Supported platforms | desktop,mobile,browser | Windows,macOS,Linux |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
Thincast Remote Desktop Client
- Thincast Remote Desktop ClientFree
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.
Thincast Remote Desktop Client
Thincast Remote Desktop Client has no write-up on Specifiction yet; its figures are above.