ScreenMeet Remote Support vs Thinfinity Remote Desktop
ScreenMeet Remote Support
screenmeet.comThinfinity Remote Desktop
cybelesoft.comSide by side
| Figure | ScreenMeet Remote Support | Thinfinity Remote Desktop |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Remote desktop software | 9.1 (#10) | 8.4 (#45) |
| Company history | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. | Cybele Software says it has operated for over 20 years and pioneered an HTML5 remote access solution in 2011. |
| Free plan | No | No |
| Session recording | Yes | Yes |
| Support | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. | The download page directs evaluation questions and requests for information to [email protected]. |
| Supported platforms | desktop,mobile,browser | Windows,macOS,Linux,ChromeOS,iOS,Android,HTML5 browsers |
| Trial | The FAQ states a free 14-day trial without a credit card; ServiceNow documentation separately describes a fully functional 30-day trial. | Cybele offers a free 15-day Thinfinity Workspace Enterprise Edition trial license by request. |
| What it does | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. | Thinfinity Workspace delivers remote desktops and applications through a cloud-native, clientless platform, with browser and native client access. |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.
Thinfinity Remote Desktop
Thinfinity Remote Desktop has no write-up on Specifiction yet; its figures are above.