ScreenMeet Remote Support vs Unidostup
ScreenMeet Remote Support
screenmeet.comUnidostup
unidostup.ruSide by side
| Figure | ScreenMeet Remote Support | Unidostup |
|---|---|---|
| Price from | $49/mo | 2,333.33 RUB/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Remote desktop software | 9.1 (#10) | 8.4 (#48) |
| Company history | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. | GlavSoft says it was officially established in 2006 to develop and commercialize remote-access technologies. |
| Company size | Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held. | LinkedIn lists GlavSoft LLC as a privately held software company with 2–10 employees. |
| Encryption | The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest. | The vendor says all remote-session traffic is encrypted. |
| Founded | 2015 | 2006 |
| Free plan | No | No |
| Headquarters | United States | Tomsk, Russia |
| Self-hosting | The service is described as cloud-based and hosted on AWS rather than as an on-premises deployment. | The on-premise edition installs its Commutator component on the customer’s own server and keeps infrastructure under customer control. |
| Support | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. | Customers can contact the vendor by email and Telegram, and maintenance includes support and updates for the first year of the on-premise licence. |
| Supported platforms | desktop,mobile,browser | Windows |
| What it does | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. | Unidostup is remote-access and remote-desktop software for controlling another computer over local networks or the internet. |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
Unidostup
- Cloud Additional Package28,000 RUB a year
- Облачная версия — дополнительный пакет28,000 RUB a year
- On-premise Additional Package39,000 RUB, paid once
- Коробочная версия — дополнительный пакет39,000 RUB, paid once
- Cloud Base Package48,000 RUB a year
- Облачная версия — базовый пакет48,000 RUB a year
- On-premise Base Package119,000 RUB, paid once
- Коробочная версия — базовый пакет119,000 RUB, paid once
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.