ScreenMeet Remote Support vs Unified Remote
ScreenMeet Remote Support
screenmeet.comUnified Remote
unifiedremote.comSide by side
| Figure | ScreenMeet Remote Support | Unified Remote |
|---|---|---|
| Price from | $49/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Remote desktop software | 9.1 (#10) | 8.0 (#75) |
| Company history | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. | The company says Unified Remote began as a hobby project by two Swedish students in 2010. |
| Founded | 2015 | 2010 |
| Free plan | No | Yes |
| Headquarters | United States | Malmö, Sweden |
| Integrations | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. | The app includes a Tasker plugin for creating tasks that trigger Unified Remote actions. |
| Purpose | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. | Unified Remote lets you control your computer from your phone, including mouse, keyboard, media, screen and app remotes. |
| Support | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. | The maker provides a help knowledgebase, tutorials, FAQ and a help desk contact option. |
| Supported platforms | desktop,mobile,browser | Windows,macOS,Linux,iOS,Android |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.
Unified Remote
Unified Remote has no write-up on Specifiction yet; its figures are above.