SeeClickFix 311 CRM vs Tyler Munis
SeeClickFix 311 CRM
seeclickfix.comTyler Munis
tylertech.comSide by side
| Figure | SeeClickFix 311 CRM | Tyler Munis |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Municipal Software | 7.8 (#4) | 7.1 (#5) |
| Founded | 1998 | 1966 |
| Headquarters | Manhattan, Kansas, United States | Plano, Texas, United States |
| Integrations | CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service. | Tyler describes integration with its applications and third-party systems, and lists connections including Payments, Enterprise Permitting & Licensing, Enterprise Asset Management, Data & Insights, and Municipal Justice. |
| Purpose | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. | Enterprise ERP is designed for local governments and school districts. |
| Security | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. | Tyler offers Fraud, Risk & Compliance for Enterprise ERP to identify suspicious login activity and help trace activity within the application. |
Plans
In their own words
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.
Tyler Munis
Tyler Munis has no write-up on Specifiction yet; its figures are above.