Sendiee Teambox vs Upcellia
Sendiee Teambox
sendiee.comUpcellia
upcellia.comSide by side
| Figure | Sendiee Teambox | Upcellia |
|---|---|---|
| Price from | $1.83/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · Social Customer Service Software | 8.2 (#10) | 7.7 (#15) |
| Integrations | The pricing feature matrix lists Shopify, Zoho and Meta Pixel (CAPI) on Pro and Business, and custom integrations on Enterprise. | The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled. |
| Product | Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into one queue. | Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents. |
| Support | The pricing page lists priority support with Pro, Business, Creator Plus and Enterprise, and an account manager with Business and Enterprise. | Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings. |
Plans
Sendiee Teambox
- FreeFree
- Creator Lite$22 a year
- Creator Plus$29 a year
- Growth$30 a year
- Pro$52 a year
- Business$67 a year
- EnterprisePriced on request
Upcellia
- FreeFree
- PricingPage.plans.lite.name$19 a month
- Essential$69 a month
- Advanced$139 a month
- Premium$289 a month
In their own words
Sendiee Teambox
Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into a common queue. Messages from one customer across supported channels can appear in a single thread. Teams can route conversations by conditions, assign them manually, or use AI handover to route a human request to a team and round-robin an agent with a summary. Admin, Manager, Team Lead and Agent roles support team management and role-based conversation visibility. Inbox controls include advanced filters, custom statuses, assignment history, and insights into volume, response time and resolution. AI tools include translation, conversation summaries, quick replies, per-chat controls and live manager instructions. Apps are available on web, macOS, Windows, iPhone, iPad and Android, with push notifications and mobile biometric locks. The free plan includes one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member. The listed pricing note says paid plans start at $12/mo billed annually, and a 14-day trial is listed.
Upcellia
Upcellia is an AI-powered business suite for small and midsize businesses in Spain and Latin America, combining lead capture, customer conversations, CRM, sales pipelines, automations, and AI agents. Its inbox brings together WhatsApp Business, Instagram, Facebook Messenger, TikTok, and Webchat, with threaded conversations assignable to agents or departments. Teams can add private notes, tags, custom contact fields, and conversation states, and manage multiple branches or mailboxes. Cellia, its AI engine, handles text, voice, and audio and is trained on each company’s documents and processes with defined operating limits. Leads can also be captured automatically from Facebook and TikTok or through custom web forms. The Free plan is free and includes one channel, one user, one mailbox, 100 conversations per month, 100 contacts, and two months of history. Paid plans range from Lite at $19 a month to Premium at $289 a month; Essential is $69 a month. There is no free trial. Upcellia is available on Android, iOS, and the web, and states that it complies with EU GDPR.