Serfy vs Tiliom Elevate

Serfy is a field service management platform for commercial service teams, covering work from quotes and requests through dispatch and billing. Work orders can move through scheduling, inspection, approval, and client sign-off. Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. Native iOS and Android apps support offline work and sync when connectivity returns. Asset tools include site and equipment hierarchies, preventive maintenance schedules, reliability analytics, and warranty tracking. Clients can submit requests, track technician arrival, view service histories, and approve quotes through a self-service portal; subcontractors receive controlled task access. Completed work orders can generate invoices, with card and ACH payments through Stripe. Serfy lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus REST endpoints and outgoing webhooks. Other features include no-code workflows, an AI operations copilot, and OCR for turning incoming emails and PDF forms into work orders. Professional costs €25.00 per month, supports up to 25 users, and includes priority support. Serfy is headquartered in Vilnius, Lithuania, and describes itself as ISO 27001 certified.

Tiliom Elevate is a lift and elevator management platform for lift service companies, available on Android, iOS, and the web. It combines an elevator asset register with inspection workflows, preventive maintenance, service dispatch, and service contract management. Teams can schedule maintenance, assign engineers, optimize routes, track performance, and receive predictive maintenance alerts. Fault records can include incident details, severity, emergency callouts, and repair history. Compliance tools cover LOLER examination records, test schedules, electronic certificates, insurance documents, digital signatures, defect tracking, risk assessments, method statements, safety documentation, and version-controlled audit trails. A customer portal lets clients view lift status, book services, and access documents. Contracts, quotes, automated invoicing, and financial reporting are included. The natural-language AI assistant provides lift status, maintenance history, upcoming schedules, and predictive insights; the site says it is available 24/7 with emergency support. Pricing is on request through [email protected].