Serfy vs VTPro
Serfy
serfy.ioVTPro
digitalfac.netSide by side
| Figure | Serfy | VTPro |
|---|---|---|
| Price from | €25/mo | $157.92/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Elevator Service Software | 7.9 (#10) | 7.2 (#20) |
| Headquarters | Vilnius, Lithuania | Boston, Massachusetts, United States |
| Integrations | The maker lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus OpenAPI REST endpoints and outgoing webhooks. | The opened pages do not state any VTPro integrations. |
| Purpose | Serfy is a field service management platform for commercial service teams, covering workflows from quotes through dispatch and billing. | VTPro manages elevators and people-moving systems. |
| Support | The Professional plan includes priority support, and the pricing page says Serfy will respond to demo inquiries within 24 hours. | The site provides a contact form for demo requests and lists a package delivery address in Acton, Massachusetts. |
Plans
In their own words
Serfy
Serfy is a field service management platform for commercial service teams, covering work from quotes and requests through dispatch and billing. Work orders can move through scheduling, inspection, approval, and client sign-off. Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. Native iOS and Android apps support offline work and sync when connectivity returns. Asset tools include site and equipment hierarchies, preventive maintenance schedules, reliability analytics, and warranty tracking. Clients can submit requests, track technician arrival, view service histories, and approve quotes through a self-service portal; subcontractors receive controlled task access. Completed work orders can generate invoices, with card and ACH payments through Stripe. Serfy lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus REST endpoints and outgoing webhooks. Other features include no-code workflows, an AI operations copilot, and OCR for turning incoming emails and PDF forms into work orders. Professional costs €25.00 per month, supports up to 25 users, and includes priority support. Serfy is headquartered in Vilnius, Lithuania, and describes itself as ISO 27001 certified.