Serif vs Zoho TeamInbox
Serif
serif.aiZoho TeamInbox
zoho.comSide by side
| Figure | Serif | Zoho TeamInbox |
|---|---|---|
| Price from | $30/mo | $0.99/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | — | Yes |
| Plans published | 6 | 6 |
| Spec score · Shared Inbox Software | 8.9 (#7) | 7.8 (#19) |
| Spec score · Email Collaboration Software | 8.8 (#9) | 7.8 (#17) |
| Audience | Serif describes its platform as automating email and document work for small businesses and operations teams. | Zoho describes shared inboxes as useful for teams distributing incoming messages, especially teams handling high email volumes. |
| Product | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. | Zoho TeamInbox gives teams a shared workspace to manage incoming and outgoing messages, assign threads, discuss internally, and share drafts. |
| Security | Serif states that it is SOC 2 Type 2, GDPR, and HIPAA compliant, and that emails are not used to train general AI models or stored on its servers. | Zoho says email data is encrypted in transit and at rest, and supports multi-factor authentication and admin-controlled inbox access. |
| Trial | The pricing page says every plan includes a 7-day free trial with full access. | The 14-day free trial provides Professional plan features for up to five users and does not require payment information at signup. |
Plans
Serif
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
Zoho TeamInbox
- FreeFree
- Solo$0.99 a month
- Team$4.99 a month
- Team Plus$7.99 a month
- ProfessionalPrice not published
- StarterPrice not published
In their own words
Serif
Serif places an AI employee in shared email addresses such as info@, support@ and billing@ to handle routine messages. It connects to Google Workspace or Microsoft 365, or can work with an address of its own. The assistant can qualify and route inquiries, answer common questions, collect paperwork, send quotes and follow up on unpaid invoices. Ambiguous or sensitive messages are escalated to the team, and users can approve replies before allowing independent operation. The shared inbox page offers $100 in free credits without a credit card, and each plan includes a 7-day free trial with full access. Listed plans include Lite at $30 a month, Standard at $50 a month, Pro at $200 a month, and Team at $50 a month per user; each is billed monthly. Serif says it is SOC 2 Type 2, GDPR and HIPAA compliant, and that emails are neither used to train general AI models nor stored on its servers. Apps are listed for web, macOS, Windows and iOS; Android is coming soon.
Zoho TeamInbox
Zoho TeamInbox gives teams a shared workspace for managing incoming and outgoing messages. Shared inboxes can connect email, WhatsApp, Telegram, Facebook Messenger, and Instagram. Team members can assign, delegate, comment on, follow, snooze, or archive threads, and organize conversations into views. They can also chat, share files, co-author emails, and discuss messages internally. Automated workflows can send auto responses or assign and sort threads; the Professional plan includes analytics. Listed integrations include Zapier, Zoho CRM, n8n, Make, and Microsoft Power Automate. Available eWidgets include Zoho CRM, Zoho Desk, Zoho Meeting, Zoho Recruit, Zoho Vault, Asana, Trello, and Zoho WorkDrive. Zoho says email data is encrypted in transit and at rest, and supports multi-factor authentication, admin-controlled inbox access, and activity logs. TeamInbox runs on Android, iOS, and the web. The Free plan supports up to three users and 30 conversations per month. Paid plans include Solo at $0.99 a month, Team at $4.99 a month, and Team Plus at $7.99 a month. A 14-day Professional trial offers features for up to five users without payment information at signup.