Service Pro vs Super Dispatch

Service Pro is a field service management platform for organizations that service, install, and maintain physical equipment. Dispatchers can assign technicians to work orders, follow job status in real time, and keep customers informed. A color-coded, drag-and-drop scheduler filters technicians by location, skill level, and certification. Service calls can become work orders, including through call-to-quote and call-to-order conversions. The native mobile app runs on iOS, Android, and Windows devices and supports offline work. Technicians can review work orders, customer and asset history, and contract or warranty coverage, then record labor, parts, photos, and signatures. The mobile app can integrate with systems such as QuickBooks, NetSuite, and Viewpoint. API access requires a separately purchased Service Pro API Connector license. A subscription includes a secure hosted cloud environment, ongoing dedicated support, and account management. Pricing is customized, billed annually per user, and implementation fees also apply. MSI says free trials may be offered when appropriate for a customer's evaluation; customers are directed to contact sales.

Super Dispatch connects auto shippers and carriers managing vehicle moves. Its Shipper TMS follows shipments from order creation through payment, with electronic documents and real-time tracking. Carrier TMS and the Driver App handle load management, eBOLs, inspections, GPS tracking, billing, and reporting. The Driver App is available on Android and iOS; the platform also lists web, API, and extension access. Integrations include REST APIs, EDI with OpenText, Glovis, and ICL Systems, Zapier, and QuickBooks Online or Desktop. The free Carrier TMS Lite plan is aimed at single drivers and small owner-operators, but omits advanced reporting, automated invoicing, GPS tracking, and integrations. Carrier Pro starts at $55 per month per seat, with additional seats at $50 per month. Shipper Pro starts at $159 per month with two seats included; extra seats cost $79 per month, and monthly VIN limits and possible overage fees apply. Data is encrypted in transit and at rest, and the company completes an annual SOC 2 Type II audit.