ServiceM8 vs Smart Service
ServiceM8
servicem8.com
Smart Service
smartservice.comSide by side
| Figure | ServiceM8 | Smart Service |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Field Service Management Software | 9.0 (#4) | 8.8 (#10) |
| Spec score · Appliance Repair Software | 8.5 (#5) | 8.2 (#13) |
| Customer portal | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | Darwin, Australia | Dublin, Ohio, United States |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The main app is optimized for iOS, with ServiceM8 Lite available for Android. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Recurring jobs can recreate and schedule themselves automatically over time. | Yes |
| Route optimization | Yes | Yes |
Plans
ServiceM8
- FreeFree
- Starter$29 a month
- Growing$79 a month
- Premium$149 a month
- Premium Plus$349 a month
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
ServiceM8
ServiceM8 is job management software for contractors, with tools for recurring jobs, route optimization, invoicing and payments. Teams can track staff locations and job progress, use messaging and activity feeds, and manage timesheets. Customers have a portal, and the service supports offline use. Contractors can accept card payments on site, online or through Tap to Pay on iPhone. Accounting integrations include Xero, QuickBooks Online and MYOB; other listed connections include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API. Security features include two-step authentication and a 90-day account activity log. ServiceM8 is listed for Android, iOS and macOS, and its desktop app is available for Mac or PC. The free plan covers one user and 30 jobs per month, with SMS at 10c per message. Paid plans provide unlimited users and range from $29 to $349 per month; prices are in AUD and include GST. A 14-day trial is listed, and the homepage says there are no hidden fees or contracts.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.