ServiceMax vs ServicePower
ServiceMax
ptc.com
ServicePower
servicepower.comSide by side
| Figure | ServiceMax | ServicePower |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Field Service Management Software | 8.4 (#26) | 8.8 (#12) |
| Performance analytics | Analytics cover technician productivity, resolution times, cost to serve, and service profitability. | Configurable dashboards and reports provide operational and KPI analytics for field-workforce management. |
| Customer portal | Yes | Yes |
| Customer self-service | Customer tools can show service progress and asset data and support appointment scheduling. | A brandable portal lets customers schedule, reschedule, or cancel appointments and view live job-status updates. |
| Headquarters | Boston, Massachusetts, USA | McLean, Virginia, United States |
| Integrations | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. |
| Invoicing and payments | Yes | Yes |
| Route optimization | Scheduling considers location, skills, availability, route optimization, and job requirements. | Yes |
| Scheduling | Its scheduling capabilities optimize technician assignments using location, skills, real-time availability, route optimization, and job requirements. | The employed-workforce solution includes scheduling tools to help operations teams manage schedules and workforce efficiency. |
| Security | The ServiceMax Trust Center describes secure-by-design practices, encrypted data transmission using TLS, identity and access controls, penetration testing, and business continuity and disaster recovery planning. | The Trust Center lists SOC 1 Type II and SOC 2 Type II attestations and describes encryption in transit and at rest, access controls, and ongoing monitoring. |
| Support | Existing customers can log in to the support portal to open and monitor technical support issues. | The site directs servicers to a dedicated help center and lists customer support through its support portal. |
Plans
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
In their own words
ServiceMax
ServiceMax is a cloud-based field service platform for managing work from scheduling and dispatch through task execution, completion reporting and invoicing. Scheduling assigns technicians based on location, skills, availability, route optimization and job requirements. Its mobile app gives technicians work orders, customer information, procedures, checklists and forms, online or offline. The platform tracks asset health, maintenance history and service interventions. Customers can follow service progress, schedule appointments and view asset data through a portal. Remote service includes IoT data, video conferencing, augmented reality tools and chat. Analytics cover technician productivity, resolution times, cost to serve and service profitability. ServiceMax is built as a Salesforce application and can integrate with SAP, ERP and CRM systems, as well as IoT data sources, through APIs and integration frameworks. It is cloud-only and available on web and mobile. The pricing page does not provide a price; pricing is available by contacting PTC. No free plan is stated. PTC describes it as intended for asset-intensive industries and large organizations with 50 or more technicians, complex equipment and service contracts, or needs for advanced scheduling, analytics and lifecycle management.
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.