ServiceNow Event Management vs TestQuality
ServiceNow Event Management
servicenow.com
TestQuality
testquality.comSide by side
| Figure | ServiceNow Event Management | TestQuality |
|---|---|---|
| Price from | — | $8/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Test Management Software | 8.1 (#15) | 8.8 (#8) |
| Headquarters | Santa Clara, California, United States | 8921 Northlake Hills Dr, Jonestown, Texas 78645, United States |
| Integrations | The Event Management Connectors release notes list integrations including Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. | The integration catalog lists 28 connections: four issue/requirements, four CI/CD and 20 automation or unit-testing integrations. |
| Rating on G2 | 4.4 out of 5 from 7,107 reviews | 4.5 out of 5 from 12 reviews. |
| Support | The Event Management documentation directs users to ServiceNow Support, the Known Error Portal, and the Event Management community for help. | Paid plans include 1:1 onboarding and priority support, and the pricing page states issue resolution in under 24 hours. |
| What it does | Event Management collects events from monitoring sources, converts them into alerts, groups and analyzes them, and supports actions to maintain service health. | TestQuality is a test-management tool for QA and development teams. |
Plans
ServiceNow Event Management
- ITOM AdvancedPriced on request
- ITOM PrimePriced on request
- ITOM Prime (includes Event Management)Priced on request
In their own words
ServiceNow Event Management
ServiceNow Event Management collects operational events from multiple sources, analyzes their causes, and turns them into alerts that teams can group and act on to maintain system health. It is available with IT Operations Management and runs through web and API platforms. Events can arrive directly or through a MID Server, SNMP trap, or email using push or pull integrations. Listed connectors include Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. Event correlation supports deduplication, enrichment, routing, and suppression, and users can preview rule changes before production deployment. Generative AI extracts alert details, simplifies technical language, and presents a probable root cause. Mapping events to the CMDB shows service impact and services at risk. Alerts can trigger workflows such as service restarts or escalation. Pricing is paid and available on request.
TestQuality
TestQuality is a test management platform for planning, creating, running, measuring, and reporting software tests. Its visual plan builder organizes objectives, scope, strategies, roles, requirements, deliverables, and milestones. Manual, automated, exploratory, and BDD testing can be managed across test cases, plans, runs, and cycles. Dashboards combine manual runs, automation results, and exploratory testing, with insights into reliability and quality. Teams can create test runs for GitHub pull requests, assign testers, and report verification status through GitHub checks. More than 30 testing and DevOps integrations include GitHub, Jira, Jenkins, Selenium, Playwright, and Cucumber; a scriptable CLI and RESTful API support test management and importing tests or results. TestStory.ai, its test case generator, is in preview; plans include 500 monthly AI credits, with one case generated per credit. The Free plan covers planning, case building, cycles, story linking, and sharing. Paid plans start at $8/user/mo billed annually. The listed platforms are API and web.