ServiceNow HR Service Delivery vs Tracker
ServiceNow HR Service Delivery
servicenow.comTracker
riverside.netSide by side
| Figure | ServiceNow HR Service Delivery | Tracker |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Case Management Software | 8.4 (#16) | 8.9 (#5) |
| Headquarters | Santa Clara, California, USA | Atlanta, Georgia |
| Integrations | ServiceNow says its platform can bring existing software investments together to connect people, processes, apps, and data. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Purpose | HR Service Delivery is designed to reduce repetitive tasks and improve employee productivity with AI that handles requests and automates employee journeys from hiring to exit. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Support | ServiceNow describes tailored services, product experts, product documentation, community, and Impact success plans as support resources. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
| Workflow automation | ServiceNow workflows automate processes to lower costs and raise productivity. | Yes |
Plans
ServiceNow HR Service Delivery
- HR FoundationPriced on request
- HR AdvancedPriced on request
- HR PrimePrice not published
- HR PrimePriced on request
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery is designed to give employees answers, guidance, and issue resolution, while reducing repetitive HR work and automating employee journeys from hiring to exit. It runs as part of the ServiceNow AI Platform, which combines AI, data, and workflows. AI agents can route requests across HR, IT, and workplace systems, trigger workflows, and resolve common tasks. Employees can search, ask, speak, or type requests such as payroll and leave requests; Manager Hub brings together tasks, approvals, and growth conversations. HR teams can manage cases in one place, automate routine requests, run playbooks, and escalate complex matters to people. HR business partners get real-time visibility into workforce trends, risks, and actions. Listed capabilities include omnichannel case intake, SLA tracking, an HR knowledge base, a request catalog, and HRIS synchronization. Plans list 25K, 50K, and 150K indexed HR Knowledge Search documents for Foundation, Advanced, and Prime respectively; each includes unlimited Virtual Agent conversations and a limited number of App Engine tables. Pricing is on request, and no free plan is listed. The maker is headquartered in Santa Clara, California, USA.
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.