ServicePilot VoIP Monitoring vs Sipfront Beat

ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.

Sipfront Beat monitors voice services by placing scheduled synthetic calls and checking signalling, media, and key performance indicators. It can target a SIP URI, E.164 number, SIP trunk, or PBX endpoint, with tests launched from EU, US, and APAC agents. Measurements include MOS, jitter, packet loss, round-trip time, SIP responses, codec negotiation, DTMF, and call content. Predefined test books cover trunk availability, dial tone, MOS monitoring, codec coverage, and peer failover. Beat can alert through Slack, Microsoft Teams, PagerDuty, webhooks, and email. Reports include SLA dashboards, embeddable widgets, branded scheduled reports, and signed public URLs. The product page names ITSPs, regional VoIP providers, hosted PBX and UCaaS providers, CCaaS and MVNOs, and Tier-1 carriers as audiences. It is available on the web or self-hosted. Sipfront says test data, captures, and AI Assistant transcripts stay on EU infrastructure, and describes the service as GDPR-aligned and EU AI Act audit-ready. Starter costs €89 a month, Growth 449.00 EUR, and Carrier 1349.00 EUR. A 14-day trial is available; there is no free plan.