ServicePilot VoIP Monitoring vs VoIPmonitor
ServicePilot VoIP Monitoring
servicepilot.comVoIPmonitor
voipmonitor.orgSide by side
| Figure | ServicePilot VoIP Monitoring | VoIPmonitor |
|---|---|---|
| Price from | $0.50/mo | $21.58/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · VoIP Monitoring Software | 7.9 (#6) | 7.7 (#11) |
| Call quality | Call quality analysis covers communications globally, by site and by user. | It reports call quality metrics including MOS, jitter, packet loss, delay and RTCP data. |
| Deployment | The page describes SaaS, hybrid and on-premise deployment options. | The sniffer is a static binary that runs on Linux, and the maker lists builds for x86, ARM 32-bit and ARM 64-bit. |
| Purpose | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. | VoIPmonitor is an open-source packet sniffer with a commercial web GUI for monitoring, troubleshooting and recording VoIP/RTC calls. |
| Support | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. | Support is included with the WEB GUI license, and the maker lists free deployment assistance. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
VoIPmonitor
- Cloud 3 channels$22 a month
- On-Premise 10 channels$45 a month
- Cloud 3 channels$259 a year
- On-Premise 10 channels$539 a year
In their own words
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.
VoIPmonitor
VoIPmonitor is an open-source packet sniffer paired with a commercial web GUI for monitoring, troubleshooting, and recording VoIP and RTC calls. It reports MOS, jitter, packet loss, delay, and RTCP data. Recording includes calls and SIPREC sessions, with policy-based retention and deletion rules. Troubleshooting tools provide packet captures, SIP ladder diagrams, audio waveforms, spectral analysis, and TLS/SRTP decryption. The GUI adds dashboards, OLAP analytics, scheduled reports, KPI alerts, and fraud-detection rules. Listed compatibility includes Kamailio, OpenSIPS, FreeSWITCH, Asterisk, Cisco, Avaya, Genesys, Mitel, AudioCodes, Ribbon, and Oracle SBC. Supported protocols include SIP, RTP, RTCP, SIPREC, SKINNY, MGCP, SS7, SCTP, WebRTC, Diameter, TCP, SSL, and TLS. The sniffer runs as a static Linux binary with x86 and ARM builds. Cloud CDR retention is 21 days, PCAP remains on the customer server, and the listed maximum is 2,000 channels. Cloud 3 channels costs $22 a month; On-Premise 10 channels costs $45 a month.