ServiceWorks vs Smart Book
ServiceWorks
service.worksSmart Book
wwwsmartbook.comSide by side
| Figure | ServiceWorks | Smart Book |
|---|---|---|
| Price from | $49/mo | $25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 8 | 4 |
| Spec score · Pest Control Software | 8.1 (#8) | 8.3 (#5) |
| Spec score · Lawn Care Software | 8.2 (#8) | 8.4 (#4) |
| Industries | ServiceWorks lists appliance repair, HVAC, plumbing, commercial kitchen, repair and installation, cleaning, fleet service, lawn and landscape, pest control, and pool and spa businesses. | Supported use cases include lawn care, landscaping, property maintenance, cleaning, pressure washing, pool service, mobile detailing, handyman work, pest control and HVAC. |
| Integrations | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. | The terms identify Base44 infrastructure, Stripe payments, Resend email and Twilio SMS as third-party providers. |
| License | The terms grant only limited, non-exclusive access and state that ServiceWorks owns the software, applications, interfaces, documentation, APIs and related intellectual property. | The terms describe Smart Book software and interface content as proprietary and grant only a limited, revocable, non-transferable internal-use right. |
| Mobile apps | SWOpsCenter is available for iPhone and iPad and can be downloaded from the App Store, with an Android version available through Google Play. | The terms refer to iOS and Android mobile store apps and state that subscription purchases and Stripe subscription-management checkout are not offered inside those apps. |
| Scheduling | The platform provides drag-and-drop scheduling, technician availability views and route optimization. | Users can schedule one-time jobs, manage a calendar and assign team members from a shared office-and-field schedule. |
| Self-hosting | The product is described as a cloud-based platform and the terms describe customer access to a hosted subscription service. | The reviewed official pages describe a hosted service and do not state a self-hosting option. |
| Support | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. | Support covers product questions, setup, account access, billing, technical issues and privacy requests through a public support channel. |
| System requirements | The iOS listing requires iOS 18.6 or later, iPadOS 18.6 or later, and macOS 15.6 or later on Apple silicon Macs. | The official site does not publish desktop installation or system-requirement specifications; technicians are described as using My Day from a phone. |
Plans
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
Smart Book
- Whole Crew — monthly$30 a month
- Whole Crew monthly$30 a month
- Whole Crew — annual$300 a year
- Whole Crew annual$300 a year
In their own words
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.
Smart Book
Smart Book is a CRM and field-service management platform for owner-led local service businesses, including lawn care, cleaning, property maintenance, pool service, HVAC and pest control. It manages customers, schedules, recurring work, estimates, invoices, reporting and field roles. Jobs can run once or recur weekly, bi-weekly, monthly or on a custom schedule. Estimates support line items and secure approval links; accepted work can become a job, with invoices tied to the client and job. Technicians use the My Day phone workflow to see assigned jobs, route order, directions, notes and attachments, then mark starts and completions. Stripe connections support invoice payments, saved cards and AutoPay when enabled and authorized; processing fees are separate. The Whole Crew plan costs $30 a month or $300 a year, both with unlimited team members and owner, admin, dispatcher and technician roles. A 7-day trial is available, but there is no free plan. Smart Book runs on Android, iOS and web.