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ServiceWorks

service.works

From $49/mo WebiOSAndroidAPI
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Spec score 8.6 #21 of 95 in Field Service Management Software

What it is

ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.

Spec sheet

What it does
ServiceWorks is cloud field-service software covering scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting.Read 21 Oct 2026 · service.works
API
The ServiceWorks API connects approved customers and partners with external websites, portals, mobile apps, CRMs, OEM systems, accounting platforms and internal tools.Read 1 Oct 2026 · service.works
Integrations
Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections.Read 21 Oct 2026 · service.works
Mobile apps
SWOpsCenter is available for iPhone and iPad and can be downloaded from the App Store, with an Android version available through Google Play.Read 1 Oct 2026 · service.works
Support
Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours.Read 21 Oct 2026 · service.works
License
The terms grant only limited, non-exclusive access and state that ServiceWorks owns the software, applications, interfaces, documentation, APIs and related intellectual property.Read 21 Oct 2026 · service.works
Headquarters
Creve Coeur, Missouri, United StatesRead 28 Sep 2026 · service.works
Founded
2016Read 28 Sep 2026 · service.works
AI features
ServicePanda offers part triage, call intelligence, analytics and dashboards based on service data.Read 21 Oct 2026 · service.works
Analytics
Built-in reports, dashboards, role permissions and customizable workflows provide operational oversight.Read 21 Oct 2026 · service.works
API limits
API access is governed by documentation, rate limits, authentication, usage and security requirements.Read 21 Oct 2026 · service.works
API pricing
Developer Platform tiers shown are Bronze $150 monthly with 500,000 credits, Silver $350 with 1 million, Gold $1,800 with 10 million and Platinum $4,500 with 75 million.Read 21 Oct 2026 · service.works
API scope
The published Postman export contains 144 requests across 11 groups, including customers, work orders, inventory, accounting, communication and scheduling.Read 21 Oct 2026 · service.works
API use cases
ServiceWorks describes API use for customer and job creation, status synchronization, portals, OEM feeds, reporting, invoicing, payments and workflow automation.Read 21 Oct 2026 · service.works
Company facts
LinkedIn lists ServiceWorks as privately held, founded in 2016, headquartered in St. Louis, Missouri, with 11–50 employees.Read 21 Oct 2026 · linkedin.com
Company legal name
The Google Play listing identifies the developer as Service Works, LLC.Read 21 Oct 2026 · play.google.com
Company scale
The official site reports more than 8 million jobs completed, 15 million inventory items, 30,000 professionals and $850 million in invoices.Read 21 Oct 2026 · service.works
Core product
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses that manages scheduling, dispatch, field work, inventory, customer communication, invoicing, payments and reporting.Read 1 Oct 2026 · service.works
Customer communication
The product provides automated notifications, SMS messaging and a customer portal for scheduling, payments and service history.Read 21 Oct 2026 · service.works
Customer experience
ServiceWorks offers communication automation, SMS automation, notifications and a branded customer portal for scheduling, payments and service history.Read 1 Oct 2026 · service.works
Customer portal
YesRead 20 Sep 2026 · service.works
Data migration
ServiceWorks offers data migration for customer, price-list and inventory data from existing systems.Read 1 Oct 2026 · service.works
Field features
The platform includes mobile field access, offline mobile access, custom job forms, eSignatures, GPS tracking and attachments.Read 1 Oct 2026 · service.works
Financial workflow
Users can create estimates, issue invoices, collect card payments and synchronize customer, invoice and payment data with QuickBooks.Read 21 Oct 2026 · service.works
Google Play availability
The Google Play listing shows SWOpsCenter with 100+ downloads and does not display a public star rating in the opened listing.Read 21 Oct 2026 · play.google.com
Industries
ServiceWorks lists appliance repair, HVAC, plumbing, commercial kitchen, repair and installation, cleaning, fleet service, lawn and landscape, pest control, and pool and spa businesses.Read 1 Oct 2026 · service.works
Inventory
ServiceWorks links inventory, material tracking, purchasing and purchase orders to service jobs.Read 21 Oct 2026 · service.works
Limit: availability guarantee
The terms say uninterrupted availability is not guaranteed unless a separate service-level agreement applies.Read 21 Oct 2026 · service.works
Limit: bugs and updates
Reviewers report recurring bugs, disruptive updates, unreliable reports, slow performance and mobile-app instability.Read 21 Oct 2026 · capterra.com
Limit: data integrity
A Trustpilot reviewer reported updates that changed accounts receivable, payments, invoice totals and inventory behavior incorrectly.Read 21 Oct 2026 · trustpilot.com
Limit: onboarding and learning
Reviews describe onboarding and training as difficult, with a steep learning curve and limited self-learning resources.Read 21 Oct 2026 · trustpilot.com
Mobile field work
SWOpsCenter supports mobile job details, status updates, notes, service history, signatures and payments.Read 21 Oct 2026 · service.works
Notable news
The September 2026 release added Quo integrated texting, improved invoice processing, mobile role switching and return-purchase-order workflows.Read 21 Oct 2026 · blog.service.works
Offline work
The feature list says technicians can continue field work when connectivity is weak or unavailable.Read 21 Oct 2026 · service.works
Onboarding
Each ServiceWorks subscription requires an onboarding plan that includes configuration, guided product training and support through email, phone and live chat.Read 1 Oct 2026 · service.works
POS
ServiceWorks POS connects retail sales to delivery, installation and future service while keeping inventory, payments and customer history connected.Read 1 Oct 2026 · service.works
Praise: scheduling
Independent reviewers repeatedly praise the calendar, scheduling visibility, dispatch coordination and job tracking.Read 21 Oct 2026 · capterra.com
Praise: support
Some reviewers describe customer support as responsive, pleasant and effective at resolving issues.Read 21 Oct 2026 · softwareadvice.com
Rating on Capterra
3.6 out of 5 from 115 reviews.Read 21 Oct 2026 · capterra.com
Rating on G2
3.5 out of 5 from 22 reviews.Read 21 Oct 2026 · g2.com
Rating on GetApp
3.6 out of 5 from 115 reviews.Read 21 Oct 2026 · getapp.com
Rating on Software Advice
3.6 out of 5 from 115 reviews.Read 21 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.0 out of 5 from 22 reviews.Read 21 Oct 2026 · trustpilot.com
Scheduling
The platform provides drag-and-drop scheduling, technician availability views and route optimization.Read 21 Oct 2026 · service.works
Security and privacy
ServiceWorks says it uses reasonable administrative, technical and physical safeguards to protect personal information, while noting that no internet transmission or electronic storage method is completely secure.Read 1 Oct 2026 · service.works
Self-hosting
The product is described as a cloud-based platform and the terms describe customer access to a hosted subscription service.Read 21 Oct 2026 · service.works
System requirements
The iOS listing requires iOS 18.6 or later, iPadOS 18.6 or later, and macOS 15.6 or later on Apple silicon Macs.Read 21 Oct 2026 · apps.apple.com

Plans and prices

Starter $49 a month Read 21 Oct 2026 · g2.com
Plus $149 a month Read 21 Oct 2026 · g2.com
Bronze $150 a month Monthly program fee 500,000 API credits · 0–500K included · 500K–1M N/A · 1M–10M N/A · 10M–75M N/A · 75M+ $0.35 per 1,000 API calls Read 1 Oct 2026 · service.works
Silver $350 a month Monthly program fee 1M API credits · 0–1M included · 1M–10M $3.50 per 1,000 API calls · 10M–75M $1.75 · 75M+ $0.28 Read 1 Oct 2026 · service.works
Custom $948 a year per user custom plan Read 21 Oct 2026 · capterra.com
Gold $1,800 a month Monthly program fee 10M API credits · 0–10M included · 10M–75M $1.40 per 1,000 API calls · 75M+ $0.28 Read 1 Oct 2026 · service.works
Platinum $4,500 a month Monthly program fee 75M API credits · 0–75M included · 75M+ $0.25 per 1,000 API calls Read 1 Oct 2026 · service.works
ServiceWorks plan Priced on request Team size, workflow complexity, business impact and onboarding needs determine setup · required onboarding plan Read 1 Oct 2026 · service.works

Every ServiceWorks plan and price →

Strong points and limits

Strong points

  • Includes mobile and offline field access
  • Customer portal supports scheduling, payments and service history
  • Integrates with QuickBooks Online and Desktop
  • Offers data migration for customer, price-list and inventory data

Limits

  • Each subscription requires an onboarding plan
  • ServiceWorks plan pricing is on request
  • Sunday support is closed
  • API plans have monthly program fees

Who it suits

ServiceWorks suits repair, installation and maintenance businesses coordinating field jobs, inventory and customer communication. Its mobile access, customer portal and listed integrations may suit businesses connecting field service with payments, accounting or other systems.

Verdict

ServiceWorks covers field operations alongside customer communication, billing, inventory and integrations. Subscriptions require onboarding, and the ServiceWorks plan price is available on request.

Where Specifiction places it

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