ServiceWorks vs Zuper
ServiceWorks
service.works
Zuper
zuper.coSide by side
| Figure | ServiceWorks | Zuper |
|---|---|---|
| Price from | $49/mo | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Field Service Management Software | 8.6 (#20) | 9.3 (#1) |
| Spec score · HVAC Software | 8.2 (#14) | 8.4 (#8) |
| Spec score · Plumbing Software | 8.2 (#18) | 8.4 (#10) |
| Company legal name | The Google Play listing identifies the developer as Service Works, LLC. | Crunchbase lists the legal name as Zuper, Inc. |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Creve Coeur, Missouri, United States | Sammamish, Washington, United States |
| Integrations | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Rating on Capterra | 3.6 out of 5 from 115 reviews. | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 3.5 out of 5 from 22 reviews. | 4.7 out of 5 from 152 reviews |
| Rating on Trustpilot | 2.0 out of 5 from 22 reviews. | 3.2 out of 5 from 1 review |
| Scheduling | The platform provides drag-and-drop scheduling, technician availability views and route optimization. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Support | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
| System requirements | The iOS listing requires iOS 18.6 or later, iPadOS 18.6 or later, and macOS 15.6 or later on Apple silicon Macs. | The iOS listing requires iOS 17 or later; Mac use requires macOS 14 or later with an Apple M1 chip or newer. |
| What it does | ServiceWorks is cloud field-service software covering scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting. | Zuper is a cloud field-service platform covering customer requests, scheduling, dispatch, work orders, technician activity, invoicing, payments and reporting. |
Plans
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.