ShareX vs Usersnap

ShareX is a free, open-source screenshot and screen-recording tool for Windows. It captures the full screen, a selected region, the active window, a scrolling page, or a monitor, and can record video and GIFs. Its image editor provides annotation and redaction tools, while OCR recognizes text in images. After a capture, ShareX can copy, open, shorten, or share links, and supports many upload destinations as well as custom uploaders. It also lists browser extension support and supports many languages, including English, Hindi, and Spanish. ShareX requires no account and has no advertisements. The ShareX Team maintains the software, which has had more than 18 years of active development and over 33 million downloads worldwide. The maker describes its approach as privacy first. The website provides documentation guides and links to related GitHub projects. ShareX is available for Windows.

Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.